Deep End Index- Pool


	*Deep End Client Relationships and New Business Index*

	Abused Consumers Forced To Change Buying Habits: Abe WalkingBear Sanchez, Autumn 2005 A Take It or Leave It Attitude Begins at the Top: Abe WalkingBearSanchez, Winter 2005 A CRM Fairy Story: John Coldwell, Winter 2005 Forget About Those Lost Customers — And Feel Good About It: Michael King, Summer 2003 Listening to Far-Flung Customers: John Coldwell, Autumn 2002 Don't Manage Your Partners, Manage Your Customers' Experience: David Marshak, Spring 2002 CRM in SmallBiz: Dinko Bacun, Autumn 2000 Customer Relationship Management, Emerging Concepts, Tools and Applications: John Coldwell, Autumn 2000 Customer Service (The Lack Of): Kenny Love of Dataweb, Winter 1999 Nine Values that Affect Client Retention: Michelle Katz, Autumn 1998 Winners and Losers: The New Business Merry-Go-Round: John Boyes, March-April 1998
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